FAQ
1. What types of furniture do you sell? We specialize in bàn ghế including dining table sets (round, rectangular, extendable), dining chairs, living room furniture (sofas, sectionals, accent chairs, coffee tables), office desks & ergonomic chairs, bedroom benches, and more. Styles range from modern minimalist, mid-century, contemporary, to rustic and elegant traditional.
2. Where do you ship? We ship to all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico (where carriers allow). International shipping is not available at this time.
3. What are my shipping options and delivery times? We offer these options for U.S. deliveries:
- Express Shipping (3–6 business days): $20 – Fastest for urgent setups
- Free Standard Shipping (7–14 business days): $0 – Our most popular choice, free on every order!
- Free Shipping (7–14 business days): $0 – Reliable and no extra cost
- Standard Shipping (7–14 business days): $10 – Alternative paid option
*Times are estimates in business days (excluding weekends and federal holidays). Larger items may take longer due to freight carriers; tracking provided via email once shipped. White-glove delivery available on select bulky items (check product page).
4. Is shipping really free? Yes! Free Standard Shipping (7–14 business days) applies to all orders – no minimum required. It's our default and what most customers choose.
5. What is your return policy? We want you to love your furniture. Returns accepted for unused/new items in original packaging within 30 days of delivery for a full refund (minus original shipping fees if applicable). For large items, return shipping may be at customer's expense or coordinated. Contact us to initiate. Opened/used items may qualify for partial refund or exchange – reach out for details.
6. How durable is your furniture? Are assembly required? Our pieces use high-quality materials for everyday durability (solid wood frames, reinforced joints, stain-resistant fabrics where applicable). Most items require some assembly (tools and instructions included); larger sets may offer professional assembly options in select areas.
7. Do you offer warranties? Yes – most products come with a 1-year manufacturer's warranty against defects. Extended protection plans available on select items. Check product pages for specifics.
8. How can I contact support? We're here to help! Email support@immobiliareprogetimdigital.com or use the live chat on our site. We respond within 24 hours (Monday–Friday).